Planning    

Tech Stop, provides a central location for students, faculty and staff to receive face-to-face technology consultations and support. The Coffman Tech Stop in particular will grow to be a hub for interacting with all OIT services offered on campus.

Tech Stop offers walk-in assistance with and support for University technology services. Services available at no cost include:

• Symantec AntiVirus installation assistance
• ResNet connection problem troubleshooting
• Wireless network connection problem troubleshooting
• Consultations on virus removal
• Consultations on installation of Microsoft products purchased through the Microsoft campus agreement program
• E-mail client configuration
• Internet password changes, including a self-service password change station for students
• Driver updates (particularly network driver adapters)
• WebVista, Moodle, and myU problem troubleshooting
• Common good software support for applications including e-mail, UMCal, WebVista, and Moodle)
• General "how do I get started with..." questions
• Vendor equipment demonstrations and presentations
• Access to second and third levels of support via remote connection.

Fee-based services from vendor-certified OIT staff include:

• Software and hardware diagnostics and installation
• Hardware (memory and hard drive) upgrades and repairs
• Operating system and software installations
• Printing
• Consultations on purchasing computers and other technology equipment

OIT Tech Stop will be a distribution site for a variety of software, such as Microsoft Office and antivirus protection, available through OIT's site license program. Software must be ordered and paid for online, either ahead of time or in-person at a convenient ordering station at the Tech Stop location. 

Visitors also will have access to the latest technology innovations and demonstrations through OIT's collaboration with several technology vendors. Information about Internet service providers and cellular telephones and plans available through the University discount program also is available. 

Suggestions for other services are welcome and can be sent to urag@umn.edu for condsideration.