Return to: U of M Home
The Office of Information Technology (OIT) is implementing a change in the funding model for voice services. We are moving from an ISO charge-back model to an allocation-based "common good" model. Beginning July 1, 2007 recurring voice services are centrally funded.
This change better positions the University for the future integration of voice and data communications to create a single shared network. Having a single funding model for both voice and data services is an important first step toward future integration of these services.
Non-University funded customers using an agency fund and those who do not get charged via a University CUFS account, continue to be billed for recurring charges. Installation and new horizontal wiring costs remain the responsibility of the customer in the form of labor and material charges.
| Dial Tone Digital | |
|---|---|
| I-LINE | Integrated Line |
| MMCNF | Conference Call |
| NAIL | Nail connection (used for Asynchronous communications) |
| Dial Tone Analog | |
| S-LINE | Standard Line |
| EXTJ | Extension Jack (multiple locations for S-line) |
| RJ31X | Extension Jack for alarm purposes |
| Dial Tone Centrex | |
| OPLN | Off-Premise line |
| BLMCI | Business Line - Qwest |
| 800 Services | |
| 800RM | Toll-free numbers used by departments |
| Voice Mail | |
| VM100 | Voicemail - 100 |
| VMB50 | Voicemail - 50 |
| VMBOX | Voicemail - 25 |
| VMP050 | Voicemail partitioned - 50 |
| VMP100 | Voicemail partitioned - 100 |
| VMP200 | Voicemail partitioned - 200 |
| Voice Mail Dorms | |
| RAVCML | Voicemail for RA's in dorms |
| ACD | |
| ACDG | ACD Group charge |
| AGTA | ACD Agent charge |
| ACD CALL TYPE | ACD Call Type pilot for special applications requiring a separate call guide |
| ACD MONITOR SUPV | Supervisor phone associated with ACD Monitor pilot number used for monitoring only - no agent phone charges for this type of ACD |
| ACD OUTBOUND | Software only pilot for outbound call center using centergy |
| Auto Attendant | |
| AUTATT | Auto Attendant |
| Add-on Software | |
| ABVD | Abbreviated Dial - 100 numbers |
| CEXT | Call Extending |
| CNFR7 | Conference 7-party (for conf. calls with more than 7 parties) |
| EXLN | Extra Line (used on i-lines only) |
| HOTL | Hotline (used in elevators) |
| OCFWD | Off-campus call forward (forward calls to an external number) |
| SUSP | Suspend (to make number inactive, but still save the number) |
| USW Special Circuit | |
| FPOP2 | 2-wire circuit from P.O.P. |
| FPOP4 | 4-wire circuit from P.O.P. |
| Data Network | |
| T1DS0 | T1 service |
| USWCK | Outside vendor special circuit charge |
| H323 VIDEOEND | Video End point charges |
| ISDN | |
| SLISDN | Single-line ISDN on campus |
The following services are considered one-time charges and are charged to all NTS customers.
| Long Distance Charges | |
|---|---|
| ADMIN | Long Distance, per minute |
| Calling Cards | MCI calling card per minute charges |
| 800 Service Charges | |
| 800REMOTE | 800 number to connect to University modem pool while traveling |
| MCI USAGE | Per minute usage for toll-free numbers |
| ACD Charges | |
| CALL CENTER CONSULT (per hr) | Call Center Design and Consultation per hour charge |
| One Time Order Charges | |
| DESI | Digital phone appearance change |
| EVENT | Special event scenarios |
| SOFT | Software change |
| TSRCH | Order charge |
| Time Charges | |
| TIME | Hourly technician labor rate |
The impact these changes have on your funding for FY09 are viewable from the University network, or by remote access if using VPN.
