Return to: U of M Home
Voice over Internet Protocol (VoIP) is a technology that is used to send and receive voice communications in much the same manner as normal data communications that travel from computer to computer. With technology improvements, VoIP continues to become more cost effective and reliable. It is a primary direction of many leading voice technology manufacturers' research and development efforts. Due to the cost of infrastructure to provide VoIP service at the University it is deployed at the discretion of OIT.
VoIP allows the Office of Information Technology (OIT) the ability to provide full University voice services at remote site locations which in the past were unable to receive them. OIT offers this service to promote collaboration on research and education throughout the University by connecting locations through standardized technology. This includes basic functions such as transfer, conference, forward; and more advanced services such as Automatic Call Distribution (ACD), Auto-Attendants, Toll-Free and voicemail. This service is currently in use at the Rochester campus.
